Privacy Policy

What does this Privacy Policy cover?

This Privacy Policy covers our treatment of information that we gather when you are accessing or using our Websites or Services or when you contact us in any manner. We gather various types of information, including information that identifies you as an individual (“Personal Information”) from our users, as explained in more detail below.

Information You Provide to Us:

We may collect any Personal Information that you choose to send to us or provide to us. If you contact us through the website or emails, we will keep a record of our correspondence. We receive and store information you provide directly to us. For example, when enquiring for information on any of our services, we collect Personal Information, such as name and e-mail address, to provide you with Services. The types of information we may collect directly from you include: names, email addresses, postal addresses, phone numbers,  as well as any other contact or other information you choose to provide us or upload to our systems in connection with the Services.

Information We Automatically Collect:

When you visit the Websites, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website.

How do we use the information?

Websites: We will use the information we collect via our Websites:

To administer our Website, our events and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;
To improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
As part of our efforts to keep our Website safe and secure.
Services: We may use the information we collect from our customers and their users in connection with the Services we provide for a range of reasons, including to:

Provide, operate and maintain the Services;
Manage our customers’ use of the Services, respond to enquiries and comments and provide customer service and support;
Send customers technical alerts, updates, security notifications, and administrative communications;
For any other purposes about which we notify customers and users.
We may also use the information you send to us via the Websites and/or Services, to communicate with you via email and, possibly, other means, regarding products, services, offers, promotions and events we think may be of interest to you or to send you our newsletter, if this is in accordance with your marketing preferences.  However, you will always be able to opt-out of such communications at any time (see the “Your Choices” section below).

How do we share and disclose information to third parties?

We do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our customers in the following limited circumstances:

Is Personal Information about me secure?

We use appropriate technical, organizational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration and destruction.  Unfortunately, no company or service can guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. Among other practices, your details are protected by a password for your privacy and security.

Cookies and other tracking technologies

Our Website and some of our Services use cookies (small text files containing a string of alphanumeric characters that we put on your computer) and other similar tracking technologies (like web beacons, tags and scripts) to uniquely identify your browser and to gather information about how you interact with the Websites and Services. We use this information for the following purposes:

Assisting you in navigation;
Assisting in registration, login, and your ability to provide feedback;
Analysing your use of our products, services or applications; and
Assisting with our promotional and marketing efforts (including behavioural advertising).

Your Privacy Rights

What choices do I have?

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

Cookies

You can accept or reject cookies through our Privacy Preference Centre, accessible by clicking the “cookie settings” button in our cookie policy. You can also do so by adjusting your web browser controls. Please consult our Cookie Policy for more information about our use of cookies and how to accept and reject them.

Marketing Communications

You can opt-out of receiving certain promotional or marketing communications from us at any time, by emailing us directly and asking for your details to be removed from our mailing list.

How can I update and access my information (Exercise my Data Subject Rights)?

If you would like to access, review, update, rectify, and delete any Personal Information we hold about you, or exercise any other data subject right available to you under the EU General Data Protection Regulation (GDPR), you can email us directly.

Our Privacy team will examine your request and respond to you as quickly as possible! Please note that we may still use any aggregated and de-identified Personal Information that does not identify any individual and may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Linked Websites

For your convenience, hyperlinks may be posted on the Websites that link to other websites (the “Linked Sites”). We are not responsible for, and this Privacy Policy does not apply to, the privacy practices of any Linked Sites or of any companies that we do not own or control. Linked Sites may collect information in addition to that which we collect on the Websites. We do not endorse any of these Linked Sites, the services or products described or offered on such Linked Sites, or any of the content contained on the Linked Sites. We encourage you to seek out and read the privacy policy of each Linked Site that you visit to understand how the information that is collected about you is used and protected.

Children

We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us Personal Information, please contact us. If parents are bringing children on any courses or services we may require their name whilst training.

Will Unknown Design ever change this Privacy Policy?

We’re constantly trying to improve our Websites and Services, so we may need to change this Privacy Policy from time to time as well. We will alert you to material changes by, for example, placing a notice on our Websites and/or by sending you an email (if you have registered your e-mail details with us) when we are required to do so by applicable law. You can see when this Privacy Policy was last updated by checking the date at the bottom of this page. You are responsible for periodically reviewing this Privacy Policy.

What will happen to my information when it is destroyed?

We keep (paper based) registers and course information for a period of 2 years. After this time paper copies are shredded and disposed.

Email contacts if asked to be included on our mailing list will be kept until you ask for removal.

What if I have questions about this policy?

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to studio@unknowndesign.co.uk, and we will try to resolve your concerns.